Refund policy
At LEIAMOON, we want you to feel confident in your purchase. If your product isn't the right fit for you, we're here to help.
30-Day Satisfaction Guarantee
Products purchased directly from LEIAMOON.com may be returned within 30 days of delivery, subject to the terms below.
To initiate a return, please email info@leiamoon.com with your order number and the reason for your return. Returns must be authorized before being shipped back.
Eligible Returns
To be eligible for a return, your item must:
- Be returned within 30 days of delivery.
- Include all original parts and accessories.
- Be returned in clean, undamaged, and good working condition.
- Be returned in its original packaging whenever possible.
Steam Seat Returns
We understand that deciding whether the Steam Seat is right for you may require using it.
Used Steam Seats may be returned within 30 days of delivery, provided they are clean, undamaged, complete, and in good working condition.
Customers are responsible for return shipping costs for non-defective returns.
Because returned Steam Seats cannot be resold as new and require inspection, cleaning, testing, and refurbishment, a $50 refurbishment and handling fee will be deducted from refunds for used Steam Seat returns.
Unused Steam Seats returned in like-new condition are eligible for a full refund. Customers are responsible for return shipping costs unless the return is the result of a shipping error or product defect.
Herb Blends & Perishable Products
Due to their organic and perishable nature, LEIAMOON vaginal steaming herb blends are not eligible for return.
If your herb blend arrives damaged or you experience an issue with your order, please contact us within 30 days of delivery by emailing info@leiamoon.com with your order number and photographs of the product and packaging. We'll work with you to find an appropriate solution.
Order Cancellations
If you need to cancel an order, please contact info@leiamoon.com as soon as possible.
Orders that have not yet entered fulfillment may be canceled for a full refund. Once an order has shipped, it can no longer be canceled and must instead follow the return process described above.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your order arrives damaged, defective, or incorrect, please notify us within 72 hours of delivery by emailing info@leiamoon.com and include:
- Your order number
- A brief description of the issue
- Clear photographs of the product
- Photographs of the interior and exterior packaging
- A photograph of the shipping label on the outside of the box
Please retain the product and all original packaging until your claim has been resolved.
If a product is confirmed to be damaged, defective, or shipped in error, LEIAMOON will provide an appropriate solution, which may include replacement parts, a replacement product, a prepaid return shipping label, or a full refund.
Refund Processing
Once your return has been received and inspected, we'll notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow several business days for your financial institution to process the refund after it has been issued.
Purchases from Other Retailers
This policy applies only to products purchased directly from LEIAMOON.com.
Products purchased through Amazon or any other authorized retailer must be returned through the original retailer and are subject to that retailer's return policy.
