Shipping policy

LEIAMOON is committed to processing and shipping your order as quickly and carefully as possible.

Order Processing

Most orders are processed within 1–2 business days after they are placed. Orders are processed Monday through Friday, excluding major U.S. holidays.

Once your order has shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be longer during holidays, product launches, or other periods of unusually high order volume.

Shipping Methods

Shipping options and delivery estimates are displayed during checkout based on your shipping address and the products in your order.

Certain products or promotions may qualify for free standard shipping.

Expedited shipping options, when available, may be selected during checkout for an additional charge.

Delivery Estimates

Delivery times are estimates only and begin once your order has been shipped.

While we work with trusted shipping carriers, delivery dates cannot be guaranteed and may be affected by weather, carrier delays, customs processing, or other circumstances beyond our control.

International Orders

We currently ship to select international destinations.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country. These charges are not included in the purchase price or shipping charges collected at checkout unless otherwise stated.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

LEIAMOON is not responsible for delays, lost shipments, or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.

If you notice an error after placing your order, please contact info@leiamoon.com immediately. While we will do our best to assist, we cannot guarantee changes once an order has entered fulfillment.

Lost or Damaged Shipments

If your package arrives damaged, or if you believe it has been lost in transit, please contact info@leiamoon.com as soon as possible.

For damaged shipments, please retain the original packaging and provide photographs of both the product and packaging so we can assist you in resolving the issue.